A: According to the current frequency, the software update will be updated every January, mainly to solve the existing BUG of the software and optimize the software functions, as well as the development of new software functions.

If you have feedback on software bugs or software function suggestions, please send an email to support@nova3dp.com. If it is a bug feedback, please attach the log file (location of log file: C:users/admin.../logs file in novamaker) folder).

If it is a software feature suggestion, please describe this suggestion in as much detail as possible. It is recommended to give 250ml resin once it is adopted.

A: The software can import .STL, OBJ, 3mf, and nmk formats. The nmk format is novamaker's own file format, which can only be saved and read by novamaker.If your model file is in another format, please convert the format yourself, preferably to .STL.

A: Yes, the platform has been sandblasted to make the platform rough and easier to stick to the model. When you find that the platform has been severely scratched, you can contact the sales staff to ask if it needs to be replaced.

A: First determine where the sound is. If it is the sound from the rail, it should be normal.

A: There are two possibilities for this situation: 1. The screen is not bright; 2. The gap between the platform and the LCD screen is too large.

Inspection method: Check if there are signs of curing in the trough. It is the second possibility that there is solidification, and vice versa is the first possibility.

Solution:

1. Try to reinstall the screen several times (be sure to confirm that the screen is in place). If the screen does not light up after multiple installations, the screen may be damaged. Please purchase the screen.

2. Watch the leveling video on the official website to adjust the zero position.

A:

1. The problem of warpage: most of it is because the platform is not level, you can correct the platform according to the official website leveling video;

2. Hole problem: Hole perpendicular to the platform. This kind of hole is caused by liquid leakage on the screen, see 2K screen QA for details.

3. Some parts are inconsistent with the model: This situation is likely to be caused by the failure of the support. It is recommended to check whether the support of the model is in place.

A: Reason: This situation is because the matching degree of the printer and the resin is different from the light intensity of each printer itself.

Solution: It is recommended to test the best exposure time of the printer by yourself.

Test method: Model 5 small squares (5mm) and cylinders (10mm) for testing, and place them in the middle and 4 corners of the platform respectively. The exposure time is the time recommended by the resin manufacturer, and the layer thickness is 0.05mm. Print once and measure the print. When the measured value size is too large, the exposure time should be reduced (for example, the measured value is 5.12mm, the exposure time should be reduced by 1 second), when the measured value size is too small, the exposure time should be increased (for example, the measured value is 4.84mm, should be increased 1 second exposure time), repeatedly change the exposure parameter—print—measure, and adjust it to within the range of model error that the machine can reach. At this time, it is the best exposure time corresponding to the machine.

A: First confirm that the computer and the printer are in the same LAN, restart the router, and restart novamaker.

A: First check the WIFI selection interface, the signal value behind the wifi name, the recommended signal value range is -55dbm~0dbm, then try to restart the WIFI and connect to the printer WIFI again.

A: Nova3d does not recommend the use of resins with other wavelengths. Depending on the content and model of the photoinitiator used in the resin, it may not be cured, or it may take a long time to cure.

A: Yes, the resin can be used until it is cured. It needs to be filtered every time it is poured from the hopper to prevent small cured products from being in the resin, which may cause screen leakage during the next printing.

A:Yes, slightly toxic, please do not directly contact the material, it is recommended to wear cyanide gloves for operation.

A: There are two situations: 1. The second printing will not be performed next. It is recommended to filter the resin in the trough once and then pour it back into the resin bottle for storage. 2. Immediately perform the next printing. It is recommended to filter the resin in the trough before printing to prevent the solidified residue from crushing the screen in the trough.

A: Try to install the LCD screen several times. The most likely reason is that the screen cable is not installed properly.

A: This kind of problem is that the screen IC is damaged, which is within the scope of the screen warranty. You can directly ask the salesperson to reissue it (take a video of the screen test and send it to the salesperson).

A: This problem is liquid leakage from the LCD screen. When printing the model, there will be no ultraviolet light at the black spots, and holes will appear on the model, and the screen needs to be replaced. (If there are few black dots or the black dots are not in the main printing area, you don't need to change the screen, just avoid the black dots when placing the model.)